Frequently Asked Questions

RESERVATIONS MUST BE BOOKED 24 HOURS IN ADVANCE. AS WE HAVE LIMITED TABLES, PLEASE BE AWARE OF OUR CANCELLATION POLICY.

ALLERGIES: In “Appointment Notes” of the booking system, please list allergies as we do our best to accommodate everyone. We offer vegetarian options and gluten free.

Common Questions FAQ

Am I able to walk-in without a reservation?

— Yes! We offer our “Meet & Greet” for the coos anytime during business hours. You are welcome to walk-in and see if we have tables available.

What if there are no available reserved spots?

— We have been getting busier! If there are no spots on the booking system, please still stop by to meet the coos and have a walk-in table! The menu is very similar to the reservation.

What if my party is larger than 6?

— Please use the booking system and book multiple tables if your party is above 6 people.

Can I book before 12pm?

— No, unfortunately our bookings are only from 12-4pm.

Are dogs allowed?

— Yes, we allow dogs in the tearoom. They are allowed in the viewpoint with the coos, but please keep them close and on leash.

Why did I get taken off the waitlist or get cancelled?

— There are several reasons this could have happened. If you request a time we do not accept reservations, schedule on a day we are closed, or made several reservations. Our reservation times can change, at times we may need to cancel appointments in advance.

Coo Lovers FAQ

How many slots are there?

We have 2 reservation slots per day in the morning, before business hours. This service gets booked out very quickly, it is best to reserve early!

What do I do If I book a “Coo Lovers” experience but would like a table after?

— Your time slot is from 9:30-10am. Our afternoon tea service does not start until 12pm. You are able to order 10am on, from our regular menu as you would a walk-in.

Is there a min/max amount of people for each party?

There is no limit on each group size. You do not need to let us know how many will show up. It is £20pp for adults, and £10pp for children under the age of 12.

Cancellation Policy FAQ:

Will we be charged?

You will only be charged if you are a no-show or have a late cancellation. If you cancel before 24-hours, you will not be charged.

Which services have a cancellation charge policy?

Any of the reserved experiences have a charge policy. Each specific policy is under each reservation booking.

Highland Coo Afternoon Tea

Can I make a reservation for the normal menu but not the “Highland Coo Afternoon Tea?”

— No, unfortunately we only accept afternoon tea reservations. If you would like to order the regular menu, we accept walk-ins.

How much is it per person?

— £27.50 for adults, £15 for children

How do I reserve if there are children?

— When using the booking system, please book “Party of “ depending on how many adult seats there are. We have high chairs accessible if requested.

Can we see the coos during our “Highland Coo Afternoon Tea?"

— Your reservation includes the “Meet & Greet” of the coos. Your table is reserved for 1.5 hours. During that time, you can meet the coos before or after your reservation if you show up early.

Do you have vegetarian options?

— Yes, we do! Please add to the “Appointment Notes” section of checkout and add dietary restrictions/allergies.

Do I have to book separately if I am staying in the B&B?

— As part of your stay, you are welcome to see the coos anytime, so no need to book the “Coo Lovers Experience.” If you would like the “Highland Coo Afternoon Tea,” please use the booking system.