Frequently Asked Questions

Yes! You are able to experience our Meet n’ Greet with the Coos at anytime! For dining, we accept walk-ins depending on availability.
No, the Meet n’ Greet is available anytime during business hours.
We have a small menu, but try our best to be inclusive. We offer vegetarian and gluten free options. In the booking system, please make sure to fill out the dietary restrictions/allergy section.
We understand things happen and will try out best to accommodate. Please message us at 01456 450 634.
For each experience, there is a specific cancellation policy that is detailed when you are on the booking page. If you are unable to make your reservation, please cancel atleast 24 hours before the reservation to avoid a fee.
No, when you reserve online you are not charged. You will only get charged if have a no-show/late cancellation. The full amount will be charged in-person after the experience.
We have been getting busier! If there are no spots on the booking system, please still stop by to meet the coos and have a walk-in table! The menu is very similar to the reservation.
There are several reasons this could have happened. If you request a time we do not accept reservations, schedule on a day we are closed, or made several reservations. Our reservation times can change, at times we may need to cancel appointments in advance. We take the utmost respect of our animals, if there are unforseen circumstances we may cancel to maintain animal welfare.
Yes! They are allowed in the tearoom as well as outside, but please be aware of others and keep them on a leash.

Experiences FAQ

It’s highly recommended you book ahead of time. The spots fill up fast and cancellations are rare.
Please include the children in the total number in your party. We have high chairs accessible if requested. Be aware that some experiences have a minimum age of 5 for safety reasons.
As a wee tea room, we will try and accommodate to the best of our ability. Each experience has specific directions when booking more than 6 people.
If the group is larger than 6 as a walk in, there is no guarantee you will be placed at the same table as you may need to separate.
If you party is >6, please book both tables. The max guest limit is 10. If you are unable to, the date is full. Please choose a separate date where both are available.
We are happy you would like to! Please read the “Experiences” section to determine which you would like to do. As long as the reservation times are before/after each other, you are able to book several.
Yes, it is included in the reservation.
Unfortunately, we are unable to accommodate special requests.
Yes! We have select tables outside (weather dependent).
Our menu is wee but we try to cater to different tastes. We pride ourselves on our home baking and making everything from scratch. The menu includes: mini afternoon tea, bakery items, lunch toasties, along with an extensive coffee and tea menu.
No, the only beverages are coffee and teas.
Yes! We accept all major credit cards, but prefer cash if possible!